Background

We gave access to a particular folder within the client extranet in Citrix ShareFile to multiple organisations. The process is straightforward; a small proportion of users cannot access this.

Solution

Here’s the step-by-step:

Account Verification

First, you receive confirmation from the Citrix ShareFile administrator that they give you access.

Check your email from [email protected], and the name will be the account administrator like XXX Support, XXX Admin, XXX Administrator

Then, you click the link either “Click here to activate your account and view this folder” or copy and paste the URL underneath that.

You should see the name and company populated. Verify the detail and click the Continue button.

Create and confirm the password.

Then, click the Save and Sign In button.

That’s it, and you are in!

Start browsing the file or upload or download the files.

Log In

After you manage to sign in in the last step, you should receive an email below from [email protected], and the name will be the account administrator like XXX Support, XXX Admin, XXX Administrator.

In this email, next to the “Sign-in page:” section, there will be a link to Citrix ShareFile with a subdomain, i.e https://[subdomain].sharefile.com

If you click that link, it will take a dedicated Citrix ShareFile portal page.

Enter the email and password.

Click the Sign-in button, and this will take you to the portal.

Start browsing the file or upload or download the files.

The End

Congratulation on reaching the end of this article. We hope we have shed some light on outlining what the verification steps for accessing the Citrix ShareFile are.

We write this in such a way that this is not a fixed article. Like in this journey, we learn as we go and re-write some parts, so please keep pinging with this article.

We also would love to hear about how you deal with the situation and what problems you might be facing. Please feel free to comment below this article and let us know if you have any questions we can answer! Thanks again!

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