[2022-06-29] Originally, this post was written back in July 2013 on Dewacorp's blog website. We consolidated all tech blogs into this place and we reformat the content to suit Dewapost's guidelines.   

Challenge

The Mcafee ePO reports that the few machine sets as non-compliance. Turn out that there is multiple application version registered.

Solution

Go to the client machine and run a command line for the following:

C:\Program Files\Mcafee\Common Framework\frmInst.exe /forceuninstall

Download the latest Frame Package from the ePO server and copy it into C:\ drive and run the command line:

C:\FramePkg.exe /install = agent /forceinstall

On the ePO, create a new container under My Organisation called Uninstall VSE and create a new task called Uninstall and ensure that Product and component VirusScan Enterprise 8.7.0.570 and VirusScan Enterprise 8.8.0.1128 removed and set as Immediately as a Scheduled Type.

On the ePO, create a new container under My Organisation called Install VSE and create a new task called Install VSE and ensure that Product and component VirusScan Enterprise 8.8.0.1128 are installed and set as Immediately as a Scheduled Type.

Under System Tree, go to My Organisation and click the Systems tab.

Search the device that has an issue and move the device to Uninstall VSE group by dragging the object into the group.

Once being dragged into the group, click the edit link on Uninstall VSE task and click next all the way to the end of the task and save.

Check on the client machine and see the McAfee Monitoring and it should see something like “Uninstall VSE”  has started and wait till complete finish.

Once it has been done then move the system into Install VSE and click the edit link on the Install VSW task and click next all the way to the end and save.

Check on the client machine and see the McAfee Monitoring and it should see something like “Install VSE”  has started and wait till complete finish.

Once it has been done, check on ePO, especially on the installed product of the system itself and it shouldn’t have the older version showing on the ePO console.

Check the ePO dashboard and the device should be in Compliance mode.

The End

Congratulation on reaching the end of this article. We hope that we have been able to shed some light on outlining the McAfee: VirusScan Enterprise Non-Compliance in relation to multiple versions installed.

We write this in such a way that this is not a fixed article. Like in this journey, we learn as we go and we re-write some parts so please keep pinging with this article.

We also would love to hear about how you deal with the situation and what problems you might be facing. Please feel free to leave us a comment below this article and let us know if you have any questions that we can answer! Thanks again!

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