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Troubleshoot for not being able to Receive a Test Email from Webmin on a particular Domain

Background

When we run a test from the Webmin for sending an email, the recipient of a particular domain (not just one user – it’s multiple users) is not be able to receive an email from the host. However, other domains received the email with no problem.

Solution

Recipient Side

As the domain that I have a problem not receiving is a Microsoft 365 tenancy, we ran a Message Tracer and we could not find anything. We even add a transport rule and targeted that particular email and still no email coming through.

To trace the email in Microsoft 365:

Log in to https://office.com

Go to Admin and select Exchange.

On the left-hand side, expand the Mail Flow and select Message Tracer.

Click the Start a trace.

Enter the sender and recipient and click the Search button.

To create a custom transport rule:

Give the name.

Under Apply this rule if: The sender is and entered the email from the server.

Under the Do the following, select Set the spam confidence level (SCL) to Bypass spam filtering.

Under the Choose a mode for this rule, select the Enforce option.

Select the Stop processing more rule option.

Click the Save button.

This proof is that the email was not received by the server of that domain.

Sender Side

Further troubleshooting now is on the mail server itself.

Log in to the Webmin.

Under the search, type in Postfix Mail Server and press Enter.

Select the Edit Config Files.

Search the text:

mydestination= $myhostname, ... , localhost

Remove the domain name that has an issue from that list.

Note: We are not sure why it’s appearing on this list. We believe this happened when we changed the _HOSTNAME_ to this domain during the testing phase.

Click the Save button.

Click the Reload Configuration

Click the Stop Postfix.

Click the Start Postfix.

Test the email again on Webmin and it should work now.

Credits

Photo by Torsten Dettlaff: https://www.pexels.com/photo/black-and-gray-digital-device-193003/

Avatar

Valdy

About Author

Valdy founded Dewacorp.com, a helpdesk and IT Services provider that has taken care of over 39,000 customer service requests in the past 15 years - that's nearly 2,600 per year. He also created the growing Dewalist.com - a classified website that has close to 55,000 page views and 6,000 user visits per month with 52,000 yearly published ads and 39,000 active registered users. He blogs for the ever-growing Dewapost.com, a tech blog that gets around 20,000 impressions per month with 700 clicks and 10 average pages first impressions on Google Search. You can reach him on the Contact Us page, social media links below or Dewachat.com.

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