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How to Troubleshoot for “Splashtop for Business” Bandwidth Usage Issue

Challenge

One of the remote sites has an excessive internet usage issue. It’s starting just a few months ago. The current internet plan has no real-time monitoring capability.

Solution

Due to only a few machines at remote sites, we install the SoftPerfect Networx application on each machine.

Accidentally while we are connecting remotely via Splashtop for Business, we found the usage per hour is around 25-35 MB upload on that device via Networx. So we turned off the remote access and try to log in within a few hours and we found that while not connecting is using very low bandwidth.

What causing continuous usage for around 24 hours is still puzzling us, it’s possible that keeping running for a long time or a bug/not-disconnect properly or hang on connection. What we could do is patch the latest update of the software and ensure is disconnected properly.

Environment

Microsoft Windows Vista, 7 and 8.1
Optus Network
SplashTop for Business
SoftPerfect Networx

Credits

Photo by Christina Morillo – https://www.pexels.com/photo/woman-using-macbook-pro-1181543/

[Note: Pageviews – 1,116 – before migrated from Dewalist Blog website on 09/08/2020]

Avatar

Valdy

About Author

Valdy founded Dewacorp.com, a helpdesk and IT Services provider that has taken care of over 39,000 customer service requests in the past 15 years - that's nearly 2,600 per year. He also created the growing Dewalist.com - a classified website that has close to 55,000 page views and 6,000 user visits per month with 52,000 yearly published ads and 39,000 active registered users. He blogs for the ever-growing Dewapost.com, a tech blog that gets around 20,000 impressions per month with 700 clicks and 10 average pages first impressions on Google Search. You can reach him on the Contact Us page, social media links below or Dewachat.com.

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