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What are the Verification steps for Accessing Citrix ShareFile


We gave access to a particular folder within the client extranet in Citrix ShareFile to multiple organisations. The process is straightforward; a small proportion of users cannot access this.


Here’s the step-by-step:

Account Verification

First, you receive confirmation from the Citrix ShareFile administrator that they give you access.

Check your email from [email protected], and the name will be the account administrator like XXX Support, XXX Admin, XXX Administrator


Then, you click the link either “Click here to activate your account and view this folder” or copy and paste the URL underneath that.

Citrix ShareFile Personal Detail

You should see the name and company populated. Verify the detail and click the Continue button.

Citrix ShareFile Password

Create and confirm the password.

Then, click the Save and Sign In button.

Citrix ShareFile Main Portal

That’s it, and you are in!

Start browsing the file or upload or download the files.

Log In

After you manage to sign in in the last step, you should receive an email below from [email protected], and the name will be the account administrator like XXX Support, XXX Admin, XXX Administrator.

Email Confirmation

In this email, next to the “Sign-in page:” section, there will be a link to Citrix ShareFile with a subdomain, i.e https://[subdomain]

If you click that link, it will take a dedicated Citrix ShareFile portal page.

Citrix ShareFile Login

Enter the email and password.

Click the Sign-in button, and this will take you to the portal.

Citrix ShareFile Main Portal

Start browsing the file or upload or download the files.

The End

Congratulation on reaching the end of this article. We hope we have shed some light on outlining what the verification steps for accessing the Citrix ShareFile are.

We write this in such a way that this is not a fixed article. Like in this journey, we learn as we go and re-write some parts, so please keep pinging with this article.

We also would love to hear about how you deal with the situation and what problems you might be facing. Please feel free to comment below this article and let us know if you have any questions we can answer! Thanks again!

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About Author

Valdy founded, a helpdesk and IT Services provider that has taken care of nearly 40,000 customer service requests in the past 15 years - nearly 2,600 per year. He also created the growing - a classified website that has close to 110,000 page views and 9,000+ user visits per month with 61,000+ yearly published ads and 47,000 active registered users. He blogs for the ever-growing, a tech blog that gets around 20,000 impressions per month with 700 clicks and 10 average pages first impressions on Google Search. You can reach him on the Contact Us page, social media links below or

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