How to Keep Viewing the Phone Screen – not turning to the Blank Screen while Remoting Access via Splashtop SOS

Challenge

[2022-06-22] Originally, this post was written back in May 2021 on Dewacorp's blog website. We consolidated all tech blogs into this place and we reformat the content to suit Dewapost's guidelines. 

We had a few issues when remoting access to the Android mobile to give support vis Splashtop SOS application. It was connecting but then a few seconds later it turns out blank screen from the technician’s side.

We kept asking to kill the app and redo it again and it happened all the time.

Solution

It turned out that after the user managing connecting the remote access, the user holds the phone and put it close to their ears as there was a noise and could not hear from the speakerphone.

Splashtop SOS website

Every time the user does this, it triggers the blank screen from the remote technician’s view.

We advised the user to put the phone into a speaker or use Bluetooth earphones and leave the phone on the table.

It is a simple solution but it took a while to figure out what it is.

The End

Congratulation on reaching the end of this article! We hope that we have been able to shed some light on how to keep viewing the phone screen – not turning to the blank screen while remoting access via Splashtop SOS.

We write this in such a way that this is not a fixed article. Like in this journey, we learn as we go and we re-write some parts of the article so please keep pinging with this article or any general tech posts.

We also would love to hear about how you deal with the situation and what IT-related challenges you might be facing. Please feel free to leave us a comment below this article or you can contact us on the Dewacorp website for your IT support, application integration, application development, or other IT-related. Alternatively, you can casually have a chat on Dewachat. Let us know if you have any questions that we can help with!

Big thank you for the photo by Andrea Piacquadio from Pexels.

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