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Supporting Dell Hardware

Solution

Try to do housekeeping first (the basic step) and this will help them to narrow down the issue and solve the problem quickly.

PC Troubleshooting methods

  1. Have a service tag handy
  2. Run diagnostics – Restart the PC and press F12 and select Diagnostics. The basic test took only 5 minutes while the complete one took about 30 minutes.

High Pitch Issue

  • Take out the speaker by opening the keyboard
  • Replace hard drive
  • Run diagnostics
  • Put the CD into CD-bay and let it run
  • Update the sound card driver from Dell Support
  • It seems that if the disc starts to write and the sound is gone but when idle then the noise comes up again

Blue Screen Death (iastorv.sys)

  • Can’t get the memory dump both small and complete. It’s failed.
  • Possibly related to the Windows Update which is updating one of the drivers.
  • Dell can’t pinpoint this issue and the only way to do it is to reinstall the OS.
  • Reinstalling the Windows OS solved the problem.

Rebuilding Dell Latitude E6400 Manually

  • Install Windows Vista Business 32-bit using Reinstallation DVD Windows Vista Business 32BIT SP1 DVD
  • Giving the standard PC name
  • Install drivers from Dell Drivers and utility DVD
  • Do Windows Update
  • Install Microsoft Office 2007 Business/Professional
  • Install Dell Application DVD – Cyberlink PowerDVD (comes from Dell)
  • Install Roxio Creator 9.0 DE DVD (comes from Dell)
  • Install CutePDF
  • Install Adobe Acrobat Reader
  • Install Adobe Flash Player
  • Create H (home directory)
  • Create S (shared) drives
  • Change the Workgroup/Domain
  • Copy the I386 folder into the temp folder

References

  • Dell Latitude E6400
  • Microsoft Windows Business 32 bits
  • Contact number for Dell Premium Support: 1300 661 702

Credits

Photo by Pavel Danilyuk: https://www.pexels.com/photo/women-using-a-laptop-while-working-together-8640132/

[Note: Page views – 10,538 – before migrated from the Dewalist Blog website on 08/08/2020]

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Valdy

About Author

Valdy founded Dewacorp.com, a helpdesk and IT Services provider that has taken care of over 39,000 customer service requests in the past 15 years - that's nearly 2,600 per year. He also created the growing Dewalist.com - a classified website that has close to 55,000 page views and 6,000 user visits per month with 52,000 yearly published ads and 39,000 active registered users. He blogs for the ever-growing Dewapost.com, a tech blog that gets around 20,000 impressions per month with 700 clicks and 10 average pages first impressions on Google Search. You can reach him on the Contact Us page, social media links below or Dewachat.com.

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